Returns & Refunds

Effective date: 2026-08-20

Contact [email protected] before sending goods so that we can provide safe packing, return authorisation and the correct return address. Our primary returns address is Zelind, Unit 8, Willow Row, Longton, Stoke-on-Trent, Staffordshire ST3 2PU, United Kingdom. Depending on how the order was fulfilled, we will direct the return either to our Stoke-on-Trent returns address or to an authorised Amazon UK fulfilment centre. Do not send a return to an Amazon facility unless we have issued the corresponding return authorisation and address.

Change-of-mind returns and cancellation

You may notify us within 30 calendar days after delivery. This voluntary return window is longer than, and does not reduce, the UK statutory right to cancel most online purchases within 14 days after the day the goods are received. After telling us that you are cancelling, send the goods back within 14 days.

How to cancel

Email [email protected] or use our contact form with a clear statement that you are cancelling. Include your name, order number, the goods concerned and the date received. You may use the model cancellation form below, but it is not obligatory.

Condition, inspection and costs

You may inspect goods as you would in a shop. We may make a lawful deduction only for actual diminished value caused by handling beyond reasonable inspection. You pay the direct return postage for a disclosed change-of-mind return. We pay reasonable return costs for confirmed faults, transit damage or incorrect goods. There is no restocking fee.

Refund timing and method

For a statutory cancellation, we refund the price paid and any charge for the least expensive standard delivery we offered. We use the original payment method unless you expressly agree otherwise and do not charge a refund fee. We make the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that they were sent, although we may withhold it until then where the law permits. Our operational target after warehouse inspection is 3–5 business days after warehouse inspection. Your payment provider may require additional posting time.

Replacement

We do not offer routine direct exchanges: return the original item for a refund and place a new order. For confirmed faults, damage or wrong goods, we may instead provide a replacement.

Statutory rights

Faulty, misdescribed or unfit goods remain covered by applicable consumer law. The voluntary return window and limited warranty do not replace those rights.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You may instead send any other clear cancellation statement by email or through our contact form.