Privacy Notice
How the ZELIND storefront handles personal information.
Effective date: 2026-08-20
Controller
GUANGZHOU JINGQING TECHNOLOGY CO., LTD.
China Unified Social Credit Code: 91440112MAEA7YE52X
UK VAT number: GB490888633
Room B3686, Rooms 301–309, Building 3, No. 268 Maogang Road, Huangpu District, Guangzhou 510799, China
Email: [email protected]
Information and purposes
We use account and contact details, billing and delivery details, order and support history, payment status, device and security logs, cookie choices and form submissions to perform orders, provide support, meet legal, VAT and accounting duties, secure the storefront and prevent fraud. Marketing emails are sent only to customers who expressly opt in. Where enabled, consented measurement is limited to Google Analytics, Google Ads and Pinterest tags only after the visitor grants the relevant non-essential-cookie category.
Recipients and locations
Payment information is processed by Stripe and PayPal under their own notices; we do not store full card numbers or security codes. When address search is enabled, postcode or address search terms and the selected place identifier are sent to Google Maps Platform (Google Places) to provide address suggestions and retrieve the address you select. Google processes this information under its Privacy Policy. The address finder is subject to the Google Maps Terms of Service. You can instead enter your address manually. Where needed to fulfil, deliver, track or return an order, delivery and contact details are sent to DPD, Royal Mail and Amazon Multi-Channel Fulfilment (MCF), which may use Amazon Logistics or other contracted delivery providers and authorised fulfilment personnel. ZELIND, rather than Amazon or the delivery carrier, remains responsible for storefront customer service and refunds. Data is also processed by Tencent Cloud infrastructure in the US East region and Cloudflare security and content-delivery services, Tencent Cloud and Zoho email services for email, and authorised customer-service and operations personnel in China. Professional advisers and authorities receive data only where necessary or legally required.
International transfers
Because the controller and authorised operations are in China and hosting and service providers may be in the United States and other countries, personal data may be transferred outside the UK. For restricted transfers we use an applicable lawful transfer mechanism and appropriate contractual, technical and organisational safeguards.
Cookies and similar technologies
Essential storage supports security, baskets, checkout and preferences. Non-essential analytics or advertising tags stay disabled until the visitor grants the relevant category. The separate Cookie Policy explains categories, providers and how to change a choice.
Retention
Order-related records: 6 years for order, payment-status, VAT, invoice, refund, warranty and dispute records, or longer while a claim is unresolved where necessary. Support records: 24 months after the last interaction for ordinary enquiries; transaction, refund, warranty and dispute support is retained with the related order record. Cookie choices: up to 6 months, after which we ask again; visitors can change their choice at any time. Other records are kept only as long as needed for their stated purpose and legal duties.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability, object to processing, and withdraw consent where consent applies. Contact [email protected]. UK individuals may also complain to the Information Commissioner's Office.
Optional product care emails and thank-you offers
If you select Optional delivery check-in at checkout, ZELIND may send one post-delivery email for that order to check safe arrival and offer product help, with an optional promotional thank-you offer. This does not subscribe you to a general offers newsletter and declining does not affect your order or customer support. We record your email permission, its wording and source, time, withdrawal, verified delivery and offer usage. This choice is separate from buying and from cookie consent. You may unsubscribe using the email link or by replying; necessary order and delivery messages continue. Private feedback is not published without separate permission.
Offer and suppression records administer the offer, prevent misuse and respect your choices. We use our existing email, hosting and authorised customer-care providers described in this notice. We do not add email-open tracking. Marketing email bodies are cleared after 90 days; pilot contact links and detailed feedback classification are minimised within 90 days after the final coupon expires. Minimal suppression and consent evidence is retained as needed to respect your choices and demonstrate compliance; accounting and dispute records follow the existing retention policy.