Cookie Policy
Essential storage, optional measurement tags and how to control your choice.
Effective date: 2026-08-20
How we use storage
We use cookies and similar browser storage to operate the basket, checkout, account security, language or market preference and consent controls. These essential functions are used only to provide or protect a service you request.
Optional analytics
If configured and you choose Analytics, Google Analytics may receive page and commerce-event information such as page URL, product identifiers, order number, order value and currency. We do not intentionally send names, email addresses, postal addresses or payment-card details in analytics events.
Optional advertising measurement
If configured and you choose Advertising, Google Ads or Pinterest tags may measure visits and conversions. They remain unloaded when the category is rejected. Email marketing uses a separate optional choice at checkout; cookie consent does not subscribe you to email.
Your controls
The first-visit panel offers equally available accept and reject actions and granular settings. Use the Cookie settings control at the bottom of any page to change your choice. The preference is retained up to 6 months, after which we ask again; visitors can change their choice at any time.
Providers and transfers
Optional tags are provided by Google Analytics, Google Ads and Pinterest tags only after the visitor grants the relevant non-essential-cookie category and may process information outside the UK under their own notices and applicable transfer safeguards. See the Privacy Notice for the controller, recipients, retention and rights.
Contact
Questions can be sent to [email protected].
Optional product care emails and thank-you offers
If you select Optional delivery check-in at checkout, ZELIND may send one post-delivery email for that order to check safe arrival and offer product help, with an optional promotional thank-you offer. This does not subscribe you to a general offers newsletter and declining does not affect your order or customer support. We record your email permission, its wording and source, time, withdrawal, verified delivery and offer usage. This choice is separate from buying and from cookie consent. You may unsubscribe using the email link or by replying; necessary order and delivery messages continue. Private feedback is not published without separate permission.
Offer and suppression records administer the offer, prevent misuse and respect your choices. We use our existing email, hosting and authorised customer-care providers described in this notice. We do not add email-open tracking. Marketing email bodies are cleared after 90 days; pilot contact links and detailed feedback classification are minimised within 90 days after the final coupon expires. Minimal suppression and consent evidence is retained as needed to respect your choices and demonstrate compliance; accounting and dispute records follow the existing retention policy.