United States Returns & Refunds

Effective date: 2026-10-20

This policy covers US orders placed directly on zelindtools.com, including both Aihomo and ZELIND products sold here. Our 30-day return offer is a voluntary store policy. It does not limit rights you may have under applicable federal or state law.

30-day change-of-mind returns

Let us know within 30 calendar days after delivery if you would like to return a product because you changed your mind, selected the wrong item, or no longer need it. Email [email protected] or use our Contact form with your order number or reasonable proof of purchase, the item, and its delivery date.

Please send the goods back within 14 calendar days after notifying us, following the return instructions we provide. If you are waiting for instructions or need help meeting that timeframe, contact us before sending the parcel.

Return instructions and safe packing

Contact us before shipping a return so we can provide the correct address, authorization where needed, and packing instructions for your order. Do not use the sender address on the original parcel or send goods directly to an Amazon facility unless we have specifically authorized that return route. Our registered business address below is not a return address.

Return all supplied accessories, instructions, and protective covers, and use secure packaging. Pack sharp edges safely; do not ship exposed blades. You may reasonably inspect the product. Where permitted by law, we may reduce a refund only for actual loss in value caused by handling beyond reasonable inspection, not for a fixed restocking charge. This does not remove your rights for a product that arrived faulty, damaged, or incorrect.

Return postage and original shipping charges

For a change-of-mind return, you pay the direct return postage. If you return the entire order, we refund the eligible product amount and any charge you paid for our least expensive standard outbound delivery. If you return only part of an order, the original delivery charge is normally not refunded, except where applicable law requires otherwise. We do not charge a restocking fee or a refund fee.

For confirmed defects, transit damage, or an incorrect item, we pay reasonable return costs. Contact us first so that we can arrange the appropriate return or other resolution; do not pay for an unapproved return route.

Refund timing and payment method

After the return has been received, our target is to submit the refund 3–5 business days after warehouse inspection. We refund the eligible amount to the original payment method unless you expressly agree to another method. Your bank or payment provider may need additional time to post it. Any shorter deadline required by applicable law takes priority.

Damaged, faulty, or incorrect items

Tell us about the problem and include the order number or reasonable proof of purchase, a description, and photos or video where available. We will review the issue and arrange a refund or replacement where appropriate. The change-of-mind return window does not cancel a covered warranty claim or other legal rights.

Exchanges and marketplace purchases

We do not offer routine direct exchanges. Return the original item for an eligible refund and place a new order. For confirmed defects, transit damage, or wrong goods, we may instead arrange a replacement.

Orders placed on Amazon or another marketplace are handled through the platform or seller shown on that order. This website's voluntary return policy applies to direct website orders. You can still contact us for product identification or care guidance; this does not restrict any rights against your seller.

Seller and support

GUANGZHOU JINGQING TECHNOLOGY CO., LTD.
Registered business address (not a return address): Room B3686, Rooms 301–309, Building 3, No. 268 Maogang Road, Huangpu District, Guangzhou 510799, China
[email protected]

For this policy, business days are Monday through Friday, excluding US federal holidays.